Service and support
Uptime is part of the product
Remote diagnostics for every client; field service and replacement units depending on your service level. Clients can file a request below.
Service levels
Three levels of service
All packages
Basic
- Remote diagnostics and status monitoring
- Alerts when a device goes silent
- Repair target: 5 working days
Trips, or as an add-on
Service
- Everything in Basic
- Field visits and parts at no extra charge
- Repair within 3 working days
City
Full
- Everything in Service
- 48-hour response and a replacement unit
- Unlimited visits, dedicated account manager
Warranty
Warranty and fair billing
- Equipment warranty from the date of installation
- 3–6 months warranty on repair work
- Extended warranty for 1 or 2 additional years at purchase
- No subscription charged for a vehicle kept in repair beyond the service level through our fault
- Damage on the operator’s side is repaired at costOil, moisture, power supply, doors, accidents.
Service request
Report an issue
Include the vehicle number and a short description. The request goes straight to the service team.